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Top Technologies Transforming Customer Service Today    

Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations.  55% of customers like self-serve customer service over speaking to a representative. Technology has become a game-changer in this regard. It offers innovative solutions that improve efficiency, personalization, and satisfaction. So, what kinds of technology can boost your customer experience? Below, we’ll explore several options transforming customer service today as well as explain how they can help your company stay competitive. 1. Artificial Intelligence (AI) and Machine Learning AI and Machine Learning are leading Read more…

By Zachary Price, ago

Data Breach Damage Control: Avoid These Pitfalls

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation. As well as financial stability and legal standing. The average cost of a data breach has reached 4.88 million USD. Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach damage control. As well as highlight the pitfalls you should steer clear of to reduce the impact. Pitfall #1: Delayed Read more…

By Zachary Price, ago
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Navigating the Challenges of Data Lifecycle Management   

Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data. Businesses generate and store vast amounts of data. As this happens, the importance of effective DLM becomes more critical. Navigating the challenges of data lifecycle management requires a comprehensive approach. One that balances security, compliance, and operational efficiency. Understanding Data Lifecycle Management Data lifecycle management involves the governance of data. It starts from its creation to continues to its Read more…

By Zachary Price, ago

6 Simple Steps to Enhance Your Email Security

Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical. Ninety-five percent of IT leaders say cyberattacks have become most sophisticated. Over half (51%) have already seen AI-powered attacks in their organization. By taking proactive measures, you can protect your sensitive information as well as prevent unauthorized access and maintain communication integrity. Here are six simple steps to enhance your email security. 1. Use Strong, Unique Passwords Passwords are the first line of defense for Read more…

By Zachary Price, ago
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8 Strategies for Tackling “Technical Debt” at Your Company

Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your efficiency. What Is Technical Debt? Think of technical debt as the interest you pay on a loan you never intended to take. Technical debt accumulates when companies choose shortcut IT solutions. Rather than better, longer, more sustainable ones.  Initially, it seems harmless. But as your system grows, those hasty decisions compound. This slows down progress and creates future complications.  Addressing technical Read more…

By Zachary Price, ago

Essential Settings to Maximize Your Microsoft 365 Experience 

Microsoft 365 is a powerful suite of tools. It helps to enhance productivity and collaboration. This is especially true for small to mid-sized businesses (SMBs). But to get the most out of Microsoft 365, it’s important to optimize its settings. Otherwise, you may only be using a fraction of the power you have. Ready to get more from your M365 business subscription? This blog post will guide you through essential settings to power up your use of Microsoft 365. 1. Optimize Email with Outlook Features Set Up Focused Inbox Focused Inbox helps you manage your email more efficiently. It separates Read more…

By Zachary Price, ago
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Why Securing Your Software Supply Chain is Critical

In today’s world, everything’s connected. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud. Protecting the entire process that creates and delivers your software is very important. From the tools developers use to the way updates reach your computer, every step matters. A breach or vulnerability in any part of this chain can have severe consequences.  A recent example is the global IT outage that happened last July. This outage brought down airlines, banks, and many other businesses. The culprit for the outage was an update gone wrong. This Read more…

By Zachary Price, ago

Don’t Be a Victim: Common Mobile Malware Traps

Your smartphone is a digital wallet, communication hub, and personal assistant. All rolled into one portable device. It’s packed with sensitive data, from financial information to personal photos. This makes it a prime target for cybercriminals.  Mobile malware is often overlooked. People focus on securing their laptops or desktops. But they don’t pay as close attention to smartphone and tablet security. In 2023, attacks on mobile devices increased by 50% over the prior year. The fact is that hackers haven’t overlooked mobile devices. They set many traps to get users to infect their devices with malware. We’ll uncover common mobile Read more…

By Zachary Price, ago
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6 Helpful Tips to Troubleshoot Common Business Network Issues  

A business network is the lifeblood of operations. It’s the digital artery that pumps data through your organization. It enables everything from email to critical applications and cloud services.  When problems sever that lifeline, the consequences can be catastrophic. Communication is cut off and productivity grinds to a halt. Additionally, it can leave your customers hanging and dry up revenue streams. This is the stark reality of network downtime. When downtime happens, it’s important to identify the source as fast as possible. Understanding the issue can save you time, money, and countless headaches. Let’s get started on keeping your network Read more…

By Zachary Price, ago

What Things Should You Consider Before Buying a Used Laptop?

Buying a used laptop can be a great way to save money. But it comes with risks. You need to be careful and thorough in your evaluation. Otherwise, you could end up wasting your money.  You can’t only look at the outside when evaluating technology. This guide will help you understand what to look for when buying a used laptop (or desktop PC). These steps can keep you from losing money on a bad tech decision.  Determine Your Needs Identify Your Purpose First, identify why you need the laptop. Are you buying it for work, gaming, or general use? Your Read more…

By Zachary Price, ago
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